Purchase Protection
Browse Globally, Purchase Worry-free

Access the world's marketplaces and shop with confidence
Buy&Ship Plus
Recommended
Upgraded protection service for your orders —bringing you extra confidence in global shopping and shipping!
How does it charge?
3%
of parcel's declared value
Loss coverage up to US$10,000
Damage protection: 30% of delivery fee plus up to US$100 parcel value coverage
Basic
Items purchased through Buy&Ship Buy-for-you global shopping service includes basic protection at no extra cost.
Free
Loss coverage up to US$100
Damage protection

Plan Comparison

info-icon
Each parcel, associated with a unique tracking number, is considered independently
Recommended

Buy&Ship Plus

3% of parcel value

Basic

Free

Lost

Partial loss of goods
Up to US$10,000
-
Entire parcel lost
Up to US$10,000
Up to US$100
Claim submission deadline
Within 3 days of receiving the parcel
Within 3 days of receiving the parcel

Damage

Compensation per parcel
30% of the delivery fee and up to US$100 for the value of the parcel
-
Claim submission deadline
Within 3 days of receiving the parcel
-

Compensation payments

Shipping fee
Refunded in Buy&Ship credits
Refunded in Buy&Ship credits
Parcel value
Settled in USD based on the exchange rate
Settled in USD based on the exchange rate

#Protection coverage will take effect upon completion of your forwarding order *The information on this page is for reference only. Please refer to the Terms of Use for detailed content. In case of any dispute, Buy&Ship reserves the right of final decision

Apply in 4 Easy Steps

1

Collecting parcel

Take photos of your parcel and damaged items before opening the package completely.
2

Contact us within 3 days

Message our support team through live chat and share your order details with photos.
3

Request Received

Our team will carefully review your case and get back to you within 7 working days.
4

Approved

Once approved, we'll send your refund confirmation and instructions via email.

Excluded from Coverage

excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/vase.xV62-iWU.svg

Prohibited or special category items

  • close-iconItems not matching seller's description
  • close-iconFake or counterfeit goods
  • close-iconFragile, unprotected and easily damaged items
  • close-iconDangerous goods, parcels containing liquids or prohibited items
excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/thundercloud.C4OWPL09.svg

Unforeseen circumstances

  • close-iconLoss or damage caused by natural disasters or extreme weather
  • close-iconTemporary import/export restrictions or sanctions in service regions
  • close-iconItems that have passed their shelf life, warranty period, or other time-sensitive conditions due to customs clearance or transit
  • close-iconItem that arrive damaged, deteriorated, or in poor condition, or with quantity discrepancies
excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/forbid_package.D4gWksNP.svg

Others

  • close-iconProducts with undamaged original packaging
  • close-iconNon-standard packaging, e.g., non-carton boxes, unsealed items
  • close-iconParcels lost due to the fault of the sender
  • close-iconBlind boxes and randomly selected items
The above lists the most common exclusions. For more details, please refer to the Terms of Use

Frequently asked questions

Haven’t found what you’re looking for?

Buy&Ship Plus is an upgraded protection service for your parcels offered by Buy&Ship. In addition to providing free return service, it increases the coverage amount for parcels up to a maximum of US$10,000.

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